A phone system that can combine email, messaging, file sharing, audio, web and video conferencing is available now
Communication and information sharing can now combine
Collaboration and unified communications are very interchangeable terms. Previously they’ve been terms which have been used in isolation but now those services are sort of blending and merging together and in fact a new service phone factor is coming into existence, which is unified communications and collaboration as a service, bringing the advantages of both these elements together.
When we’re looking at collaboration services we think of different elements, but there are two key factors to fundamental collaboration, which is communication and information sharing, and this communication and information sharing is not just limited to internal exchanges within an organisation or an SME but also externally of how an SME is interacting with their customers, with their partners, with their vendors.
When you’re looking for a collaboration suite or a unified communications and collaboration suite, you should look for something that is all encompassing, which gives you the core capabilities of communicating both internally and externally across elements of email, messaging, file sharing, audio, web and video conferencing as well as provides you with the fundamentals of a phone system that you’re looking for. This will form the basis for you to grow and scale globally and internationally as well as locally and providing a more seamless experience of interaction and collaboration for your internal organisations and employees, as well as the way you interact with your customers.
What is also critical is to ensure that all these services are available on different forms of applications, be it mobile apps or be it desktop apps. That’s an absolute de facto to enable and encourage more collaboration across the board.